Refund policy

Return & Refund Policy

We only accept return requests under the following circumstances:

• Item received is damaged

• Incorrect product delivered

• Missing product in the package

To initiate a return, please reach out within 3 days of delivery along with clear photo or video proof.

Eligibility criteria:

• Product must be unused

• Must be returned in original packaging with all contents intact

Refund details:

• Once approved, refunds are processed within 5–7 working days

• Amount will be credited to the original payment method

Please note:
Returns will not be accepted for personal preferences such as size issues or change of mind.

For assistance, contact us at [zenvirasupport@gmail.com].